TERMS & CONDITIONS

Deposits

  • A deposit is required to secure all appointments

  • All deposits made for promotions and offers are non-refundable

  • £10 deposit for services under £70

  • £30 deposit for services £70 and above

Your deposit is deducted from your final balance on the day.
Deposits are non-transferable unless rescheduled according to our policy below.

Cancellations

  • If you need to cancel, please do so 48 hours before your appointment.

  • Cancellations made within this window will receive a refund of the deposit back to the original payment method.

  • Cancellations made less than 48 hours before the appointment will result in the deposit being forfeited.

Rescheduling

  • You may reschedule your appointment 48 hours before your booking and your deposit will carry over.

  • Every client receives one 12-hour grace reschedule for genuine last-minute situations. This can be used for any service and the deposit will be protected.

  • Multiple last-minute changes outside this allowance will require a new deposit.

Lateness

  • We understand delays happen, so we offer a small grace period.

  • If you are more than 10 minutes late, your appointment may need to be rescheduled or a £20 late fee may be applied. This depends on the flow of the day and the appointments booked after you.

  • If lateness significantly affects the schedule, your appointment may be cancelled and a new deposit required to rebook.

No-Shows

  • If you do not attend your appointment and do not notify us, the deposit is forfeited.

  • After three no-shows, we are unable to take future bookings.

Payments

  • All balances must be paid on the day of your appointment.

  • We accept cash, card or bank transfer during your visit.

  • We do not take full prepayments before appointments.

Service Adjustments on the Day

  • You are welcome to request changes to your service during your appointment as long as it does not require significantly more time than the original booking.

  • If the change requires more time than available, the service may need to be rescheduled.

Guests, Children and Food

To keep the salon calm and comfortable for everyone, we kindly ask:
• Only clients receiving a service stay in the salon
• Children only attend if they have an appointment
• Food is enjoyed downstairs in the waiting area
• Filming is allowed but should be kept moderate

Allergies and Patch Tests

  • Please inform us of any allergies before your booking.

  • Colour or chemical services require a patch test 48 hours before your appointment.

Complaints and Adjustments

If you have any concerns about your service, please let us know within 48 hours so we can assist you promptly.

 
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